Terms of service
Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the Rennique online shop ("Online shop") and the purchase of products from our online jewelry shop. By accessing the Online shop or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
General
1.1.Online shop Use
You may use the Online shop for personal, non-commercial purposes in compliance with these Terms and all applicable laws and regulations. You must not use the Online shop for any illegal or unauthorized purposes.
Internet security
Whenever you use the internet you can be exposed to the risk of computer viruses, malicious computer code and other forms of interference. We assume you will make sure you have your own safeguards in place to minimize your risk of damage to your computer, systems or data.
We do not accept any responsibility or liability for any losses that you may sustain as a result of any such activity.
Product Availability and Descriptions
Product availability is subject to change without notice. We make efforts to ensure that product descriptions, images, and prices are accurate, but errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information on the Website at any time.
We have taken reasonable care has been taken to ensure that product images you see on this website are an accurate representation of the actual product but it is difficult to reproduce exact colours of an object in a digital image. We cannot control how these images will be displayed by your devices because all computers, phones and tablets will show these images differently. The colours may appear different depending on your device settings and capacity to accurately reproduce colour. They may appear to be different to the real object and you may not be able to accurately judge size. We have included photos of the pieces with a scale and on a life-sized model to help you judge size.
PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy
Orders and Payments
2.1. Order Placement
By placing an order, you make an offer to purchase the selected product(s) in accordance with these Terms. All orders are subject to our acceptance. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy
2.2. Pricing and Payment
Prices displayed on the Online shop checkout are in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST), unless otherwise stated. We accept payment through secure online payment methods as specified on the Online shop. Payment must be made in full before the order is processed.
2.3. Order Confirmation
Once you place an order, we will send you an order confirmation email containing details of your purchase. Please review the order confirmation and contact us immediately if there are any discrepancies.
2.4. Cancellation and Modification
We reserve the right to cancel or modify an order if there are reasonable grounds to do so. This may include, but is not limited to, product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. We will communicate with you if we need to make changes.
Shipping and Delivery
3.1. Shipping Options and Charges
We offer shipping options within Australia as specified on the Online shop. Shipping charges, if applicable, will be added to your order total during checkout.
3.2. Delivery Time
Estimated delivery times are provided as a guide and are subject to change. We are not responsible for any delays caused by third-party shipping carriers or events beyond our control.
3.3. Risk of Loss
The risk of loss or damage to the products passes to you upon delivery. Please inspect the products upon receipt and notify us of any damage or defects within a reasonable time.
Returns and Refunds
4.1. Returns Policy
We have a returns policy that outlines the process for returning products. Please refer to our Returns Policy on the Online shop for detailed information.
4.2. Refunds
Refunds will be issued in accordance with our Returns Policy and applicable consumer laws. Refunds are typically processed using the same payment method used for the original purchase.
Intellectual Property
5.1. Ownership
All intellectual property rights, including trademarks, logos, designs, and content, of items or concepts on the Online shop are owned by or licensed to us and subject to copyright under Australian law. You may not use, copy, reproduce, modify, publish or distribute any intellectual property or content of this website without our prior written consent.
Limitation of Liability
6.1. Exclusion of Liability
To the fullest extent permitted by law, we exclude all representations, warranties, conditions, and liabilities, whether express or implied, arising from your use of the Online shop or the purchase of products.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall RENarts Designs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
6.2. Consumer Rights
Nothing in these Terms limits or excludes any rights or guarantees you may have under the Australian Consumer Law or other applicable consumer protection laws.
Governing Law and Jurisdiction
7.1. Applicable Law
These Terms are governed by and construed in accordance with the laws of Australia.
7.2. Dispute Resolution
Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Australia.
Modifications to the Terms
8.1. Amendments
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Online shop. It is your responsibility to review the Terms periodically to stay informed of any updates.
8.2. Continued Use
Your continued use of the Online shop and our services after any modifications to the Terms constitutes your acceptance of the revised Terms.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Severability
9.1. Invalidity
If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Contact Us
If you have any questions, concerns, or requests regarding these Terms or our services, please contact us at:
Rennique
customerservice@rennique.com
07 5641133
For more information on consumer rights and protections in Australia, you can refer to the following resources:
Australian Competition and Consumer Commission (ACCC): https://www.accc.gov.au/
Australian Consumer Law: https://www.accc.gov.au/business/treating-customers-fairly/australian-consumer-law
By using our Online shop and purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.